Complaints about our service

Our aim at Property Redress is to provide a first class service to all members and complainants and to do everything we can to make sure that you are satisfied.

Do you have reason to complain about our service?

If you feel that we have not acted in line with the terms of reference or conditions of resolution, or that our service has fallen short, please complete our service complaint form in full so that we can investigate. The service complaint must be made within six months of the event occurring.

When we receive a service complaint:

•       you will receive a response from us within five working days

•      if we are unable to reply to your concerns during these five working days because we need more time to investigate, you will receive our response within 15 working days

•      if we are sure that we have provided a full response, we reserve the right to file all future communication but not respond

This service complaints procedure cannot be used to appeal against:

•      a Property Redress decision to accept or decline a complaint about a scheme member

•      a Property Redress proposed decision

•      a Property Redress final decision

•      a Property Redress decision to accept or decline a review request

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Please email the form to us at complaints@theprs.co.uk or if you are unable to send the form by email, you can post it to:

Property Redress

Limelight
1st Floor Studio 3
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH

Your feedback is important to us as it gives us the opportunity to improve the service we can offer.