Welcome to Property Redress, where we make sure your property complaints are heard and resolved fairly. Our independent service provides impartial mediation and resolution, promoting transparency and trust
Please note, we will be closed on Wednesday 25 December, Thursday 26 December and Wednesday 1 January. Our opening hours on the other days between Monday 23 December and Thursday 2 January are 09:00 - 16:00
We offer a range of benefits for both consumers and property professionals, focusing on providing effective, accessible, and timely resolution
We provide an impartial resolution based on the evidence given, making sure that complaints are settled quickly and fairly
Our online platform and streamlined process allows users to easily submit complaints, track progress, and resolve issues
With over 10 years experience, we provide consumers with a fair and independent channel for resolving issues with property professionals
Our business membership is designed for agents and property professionals such as company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies. We provide an open and transparent resolution service, enhancing reputation and customer confidence
Join nowIf you are dissatisfied with your agent or property professionals response when negotiating you may be able to make a complaint with us. If we accept your complaint we will provide clear guidance on the complaints and resolution process, helping to manage expectations and reduce frustration
Make a complaintProperty Redress is an independent organisation dedicated to resolving disputes between consumers and property agents in the UK. Our purpose is to provide a fair and impartial platform for addressing complaints about estate agents, letting agents, and property managers. We make sure that all property agents comply with the legal requirement to offer redress, giving consumers confidence and peace of mind.
Through a process that includes initial assessment, mediation, and formal adjudication, we work diligently to resolve issues effectively and equitably, safeguarding the interests of both consumers and property professionals.
Download a digital version of our new logo. It is mandatory for all property agents to display their redress certificate and Property Redress logo both in the window of their branches and on their website.
If you'd like to request our new branded window sticker, please complete the form and a member of our team will be in contact.
%20black%20and%20purple.svg)
Established in
and growing
Over
members
Over
complaints resolved per year
Awarded over
in 2023 resolutions
Total Property, is the UK's trusted hub for private rented sector products and services, backed by over 25 years of industry expertise. We provide a comprehensive range of solutions designed to support agents, landlords, and tenants at every stage of their rental journey.
Our portfolio includes the renowned Property Redress scheme, the award winning landlord insurance provider Total Landlord, housing law specialists Landlord Action, and government-approved schemes including Client Money Protect and mydeposits for tenancy deposit protection.
