We are an independent organisation dedicated to resolving disputes between consumers and property agents in the UK and have been authorised by the Government since 2014. Our independent service provides impartial mediation and resolution, promoting transparency and trust within the property industry
Our purpose is to provide a fair and impartial platform for addressing complaints about estate agents, letting agents, and property managers. We make sure that all property agents comply with the legal requirement to offer redress, giving consumers confidence and peace of mind.
Through a process that includes initial assessment, mediation, and formal adjudication, we work diligently to resolve issues effectively and equitably, safeguarding the interests of both consumers and property professionals.
We are authorised by the Ministry of Housing. Communities and Local Government (MHCLG) and the National Trading Standards Estate and Letting Agent Team (NTSELAT) to provide redress for estate, lettings and property management agents. We are also authorised by the Chartered Trading Standards Institute (CTSI) to resolve disputes, under the ADR Regulations 2015.
Download a digital version of our new logo. It is mandatory for all property agents to display their redress certificate and Property Redress logo both in the window of their branches and on their website.
If you'd like to request our new branded window sticker, please complete the form and a member of our team will be in contact.
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The Panels are a group of industry experts who have volunteered to help raise industry standards.
The role of our panel is to:
Representatives of both Panels will be set out in our annual report each year.
Property Redress employs 15 ADR officials which consists of our Director, Head of Redress, two divisional leads, one lead case officer, two case officers, six case assessors, one compliance officer and two resolution support.
All ADR officials are employed on a permanent basis, following a rigorous interview and competency assessment.
Total Property, the UK property market’s dedicated home for private rented sector products and services brings together all of the HFIS brands under one roof. By combining all of the group’s existing products and services, we now reach over 40% of the private rented sector market, cementing our position as a market leader.
The brands included within Total Property are government approved schemes mydeposits and Client Money Protect; as well as award winning landlord insurance provider Total Landlord and housing law specialist, Landlord Action.
